Question 1

Is Gucci authentic at Palace of Roman?

Accepted Answer

Yes. Every Gucci piece on Palace of Roman is sourced through our network of authorised boutiques and distributors and ships with its original packaging, brand tags and any accompanying documentation. Each order is backed by our 90-day authenticity guarantee.

Question 2

Where does Gucci ship from?

Accepted Answer

Gucci orders dispatch from our European boutique-network partners — typically Italy — with 1–2 day handling and 3–7 day worldwide express delivery, fully tracked from door to door.

Question 3

What is the return window on Gucci?

Accepted Answer

Unworn Gucci pieces with original tags and packaging can be returned within 14 days of delivery for a full refund. Returns are free worldwide; initiate yours from your account or contact the concierge.

Question 4

How does Gucci sizing run?

Accepted Answer

Gucci uses standard Italian/EU sizing across GG Marmont, Horsebit Loafer, Dionysus. Most pieces run true to size; consult the size guide on each product, and reach out to the concierge for fit advice on a specific silhouette.